FAQs

Ordering & Payment
Q: What currency are your prices listed in?
A: All prices on our website are listed and processed in US Dollars (USD).

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover) and other payment options displayed at checkout (e.g., PayPal, Shop Pay, etc.).

Q: Can I modify or cancel my order after it has been placed?
A: We process orders quickly, so modifications are generally not possible. You may request a cancellation, but it is not guaranteed. Please contact us immediately at support@laneigesofficial.com with your order number. Once an order is being prepared for shipment, it cannot be canceled.

Shipping & Delivery
Q: Do you ship internationally?
A: Yes, we offer worldwide shipping. Shipping costs and estimated delivery times will be calculated at checkout based on your location.

Q: What are your shipping costs?
A: Shipping costs vary based on your order total, destination, and selected shipping method. All applicable charges will be displayed clearly at checkout. We often offer free shipping promotions, so keep an eye on our banners!

Q: How can I track my order?
A: Once your order ships, you will receive a Shipping Confirmation Email containing your tracking number and a link to the carrier’s website. Please allow 24-48 hours for the tracking information to update after you receive the email.

Product Information
Q: Are your products safe for sensitive skin?
A: While many Laneige products are formulated to be gentle and hydrating, we recommend reviewing the full ingredient list on the product page if you have known sensitivities. We also suggest performing a patch test on a small area of your skin before fully incorporating a new product into your routine.

Q: Are Laneige products cruelty-free?
A: Amorepacific Corporation, the parent company of Laneige, strictly prohibits animal testing and uses alternative testing methods. We do not test on animals, nor do we ask others to conduct animal testing for us, unless obligated by law for regulatory reasons in specific regions.

Q: How do I find the best products for my skin type?
A: We have various product lines dedicated to specific concerns (e.g., hydration, anti-aging, firming). We recommend checking our Skincare Quiz (if available) or consulting the product descriptions. If you need personalized help, please reach out to our Customer Support team at support@laneigesofficial.com.

Contact Us
Email: support@laneigesofficial.com
Website: https://www.laneigesofficial.com